A case study of enterprise application called DM application

DM application is an enterprise platform that houses submitted government agency requirements and manages users’ participation in the MF initiative. MF initiative is the innovative program focused on improving quality of health care while reducing cost.

Challenge:

The MF initiative were onboarded to different platforms creating lack of consistency and poor user experience for their users.

Client:

Contracting Company

Sector:

Government

Solution

Captured users' journeys on the old application using the journey map to help address their pain points in the new application. Understanding user’s journey help shaped the new design that streamline their process into one application.